Philips Manufacturer’s Warranty – Australia

At Philips, we stand behind the quality of our products. This warranty is provided by Philips Australia and applies to products purchased within Australia.

Warranty Coverage

• 2-Year Warranty: Philips offers a two-year warranty from the date of purchase. If a valid proof of purchase or warranty card cannot be provided, the warranty period will commence from the fourth month after the product’s manufacture date.

• Free Repairs: During the warranty period, if the product is used in accordance with the user manual and a defect is identified by an authorised Philips representative, the product will be repaired free of charge.

• Product Exchange: If a defect is identified within the first four weeks of the warranty period, you may request a free exchange for the same model or a similar product, subject to assessment by an authorised Philips representative.

Warranty Exclusions

Please note that the warranty does not cover:

• Damage due to misuse: This includes improper installation, use of non-genuine parts, operation not in accordance with the manual, negligence, damage during transport, unauthorised repairs or modifications, and damage caused by force majeure (e.g. natural disasters or power surges).

• Example: If a smart lock is installed incorrectly—such as misaligned drilling or incompatible door fitting—and this causes the product to malfunction, the resulting damage and any fix-up work required to correct the installation will not be covered under warranty. • Normal wear and tear: Age-related deterioration that does not affect product functionality.

• Cosmetic damage and consumables: Scratches, dents, and wear on the product’s exterior, as well as consumable items such as batteries, are not covered.

For full terms and conditions, please refer to your product documentation or contact Philips Customer Support.